Reviews

thespiritscoven:

As The Spirit’s Coven continues to grow, the importance of discussing reviews becomes even greater. This post aims to clarify why reviews are important, as well as provide some helpful pointers on when the best time for submitting a review is, and what sort of information you could possibly include when writing one. We hope that this information benefits all those who use spirit shops, paid or free.

Why should you review?

A spirit shop provides a very unique kind of service. At The Spirit’s Coven, we aim to create lasting and fulfilling bonds between spirits and people. As such, we are committed to continuing growing and improving for the benefit of our customers, both entities, and humans alike.

An important aspect of our growth relies on the honest and constructive feedback we receive from you!  Receiving a review allows us to know what things we are doing right, and it gives us the opportunity to change the things that aren’t working. If you are happy with our work and have met a new friend or family member through us, we want to hear about it. If you are concerned about an aspect of our service, we definitely want to hear about it.

Another important reason why you should consider writing a review for a spirit shop is for the safety of other adopters. Reviews are a great way to assess the reliability of a service. By submitting a review and describing your personal experience with a shop, you can help other potential companions make a better, more informed decision about whether or not they would want to work with that shop.

When should you provide your review?

Don’t write a review the second your companion gets home to you. After all, you’ve only just been introduced to them! You won’t be 100% certain that you’re a good match until you get to know each other well. At first glance, you might have difficulties discerning if the things that were mentioned in the spirit listing are accurate. Therefore, it’s important to take your time in order to ensure that your own experiences with your new spirit companion are consistent with the things advertised by the conjurer!

Keeping this in mind- in order to provide an accurate representation of your experience with a particular spirit shop, it’s best to wait a while before submitting a review! Take a few weeks to bond with your companion. (We recommend at least 3) Get to know them, develop a relationship with them, gain some experiences with your new friend. Only once you’ve developed a bond and spent some time growing closer (and learning more about them) will you be able to say, with certainty, if you would personally recommend the spirit shop or not.

What should you include in your review?

Now that you know about some of the reasons why writing reviews is an important part of bringing a new companion home, here are some ideas of the types of things you could include when writing your review:

• What was the customer service like? 
• What was your experience like during the adoption process?
• Do you feel like the spirit adoption form is comprehensive enough? Were there any unclear questions or any important information you feel we did not inquire about?
• Do you feel like you and your companion are a good match?
• Did the listing accurately describe the spirit you welcomed into your family?
• If you had any concerns or questions during the adoption process, or after it, were the conjurers receptive and helpful? Were you able to resolve any issues that might have come up?
• Would you choose to use our service again, or would you recommend it to a friend? Why or why not?